How can we help?
What is MonoDefense?
MonoDefense is a software bundle featuring KeepSolid’s best cybersecurity, privacy, and online freedom solutions. For a complete list of MonoDefense products, see this page. By purchasing a MonoDefense subscription, you’re getting access to all of these apps at a fraction of the price you’d otherwise have to pay for them separately.
How do I cancel my MonoDefense subscription?
To cancel the auto-renewable subscription for purchases made on our website, please follow these steps:
1. Log in to your User Office on our website: https://my.keepsolid.com
2. Click on your KeepSolid ID in the upper right corner.
3. Scroll down to the purchase history section.
4. Cancel the auto payment (click the red circle button near the subscription you want to cancel).
This instruction may help:
To cancel the auto-renewable subscription for purchases made in an online store, you’ll have to do it in the store itself:
App Store - https://support.apple.com/en-us/HT202039
Google Play Store - https://play.google.com/store/account/subscriptions
Microsoft Store - https://account.microsoft.com/services
Amazon Store - https://www.amazon.com/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE
How does the 30-day money-back guarantee work?
To get a refund for a purchase made on our website, please contact us at [email protected]
To get a refurnd for a purchase made in an online store:
App Store - https://support.apple.com/en-us/HT204084
Google Play - https://support.google.com/googleplay/contact/apps_refunds_payments_issues/
Microsoft Store - sign in to your Microsoft Account via https://account.microsoft.com/ from the top menu bar, select Payment & billing > Order history > navigate to the app you want to be refunded, and select 'Request a refund'.
Amazon Store - https://www.amazon.com/gp/help/customer/display.html?nodeId=201889740
Should you need any additional assistance - don’t hesitate to contact our 24/7 customer support team via [email protected].