What is KeepSolid User Office and what is it for

User Office is your personal control center where you can easily manage your subscriptions for KeepSolid products and services. This guide provides you with answers to the most frequent questions about the User Office.

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First of all, open KeepSolid User Office and sign in using your KeepSolid ID, Apple ID, or Facebook / Google accounts.

How to view devices?


You can freely use our secure password manager on any amount of supported devices and browsers. Thus, you shouldn’t worry you may run out of slots or need to pay for additional devices.

At the moment you sign in to the Passwarden application, the device is automatically recorded in the database.

Note: Devices may duplicate themselves after software, hardware, and OS updates.

To view a list of used devices, press Manage near to the Passwarden and scroll down to the Devices section.

How to manage entry points?


Whatever sign-in method you use (email/password, Apple ID, or Facebook / Google account), you can easily add a new one. To do this, follow the next steps:

1. Press on your KeepSolid ID in the right upper corner.

2. Navigate to the Profile section, and press Set password / Connect account.

3. When you finish, click Save.

How to change your password?


1. Press on your KeepSolid ID in the right upper corner.

2. Press Edit password in the Profile section.

3. Enter your current password. Set up a new one and confirm it. Click Save.

How to upgrade subscription?


1. Press Manage next to your Passwarden subscription.

2. Click Upgrade to Premium.

3. Choose the appropriate subscription plan and select the payment method.

Great! Confirm your payment and enjoy our safe password manager with no limitations.

How to redeem a code?


1. Go to the Home page of your User Office and click Redeem.

2. Enter your code in the window that appears and press Redeem a Code.

Great! If the code is a correct one, the appropriate subscription will be automatically added to your account.

How to export your data? 


1. Press on your KeepSolid ID in the right upper corner.

2. Scroll down to the Delete Account section and press Export Data.

After all your data successfully exported, you will receive an email with the links to your information: data of your KeepSolid account and information related to the KeepSolid services you've used. 

How to delete all data and KeepSolid account?


1. Click on your KeepSolid ID.

2. Scroll down to the Delete Account section and press Delete.

There are 2 options:

  • You can check one or more KeepSolid services you want to delete your data from and press Delete Selected.
  • Or you can press Delete All to delete your KeepSolid account and all your data. To confirm this action, press Delete anyway

Note: All your purchases (if you have any) will become non-refundable after the data deletion. 

Also, in case you create shared Vaults, they will be deleted for all users you shared these Vaults with. 

That’s all about it! We hope this guide was helpful and showed you how flexible your account management possibilities are!

If you have any questions, comments, or suggestions, related to our secure password manager, feel free to contact our customer support team via [email protected].

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