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What to Do if You Forgot Your KeepSolid ID Password

Want to log in to Passwarden but forgot your KeepSolid ID password? Being unable to log in to your password manager app may be really frustrating. There’s all your sensitive information like passwords, credit card details, email and social accounts, etc. 


If you forget your KeepSolid ID password and get locked out of Passwarden, no worries! Check out this page and learn how to get back into the app, what is KeepSolid ID password, and how to reset it.  

Protect your sensitive information with Passwarden

What is KeepSolid ID password

KeepSolid ID password is your key to all KeepSolid services. It provides access to:


  • User Office, which is your personal control center. There, you can manage your subscriptions to various KeepSolid services, configure two-factor authentication, edit your profile, and much more. 
  • Passwarden app. Logging in to the Passwarden app, you need to enter your KeepSolid ID password first, before providing your Master password. Afterwards, to unlock the app, only your Master password will be required.  
  • Other KeepSolid products, including such solutions as KeepSolid VPN Unlimited®, SmartDNS, Private Browser, DNS Firewall, Goals, etc. One KeepSolid ID lets you access them all. Make sure to check them out! 
  • Passwarden subscription options. There, you can prolong your subscription, download the app, and easily find any info you need.

Why do you need both KeepSolid ID and Master password

Wondering, why do you need both KeepSolid ID password and Master password to access the Passwarden app? Let’s break it down together! 

To use any service by KeepSolid, you need to create an account, called KeepSolid ID. With this single account, you can log in to different security and productivity solutions by KeepSolid. No need to create a separate account for each app by KeepSolid that you use. 


Unlike other KeepSolid apps, Passwarden also requires a special password – Master password. This password protects all data you store in the Passwarden app, playing a crucial role in data encryption and decryption processes. Even Passwarden employees can’t access your Master password or any data in your Passwarden vaults. You can learn more about how your data is secure with Passwarden here.   


So, logging into Passwarden, you need to enter:

  1. The password of your account – KeepSolid ID password
  2. The password of your Passwarden app – Master Password

KeepSolid ID Password vs Master Password

  KeepSolid ID Password Master Password
Required to log into the app
Required each time you unlock the app
Provides access to other KeepSolid services
Needs a special recovery key for resetting

How to recover your KeepSolid ID password

  • Step 1. First, you need to request KeepSolid ID password recovery. You may do it via your Passwarden app by clicking Forgot password? on the login screen. Alternatively, you can click the Forgot password? button in your User Office or follow this link: 
  • Step 2. Enter your account email and click Send.
  • Step 3. Check your inbox for password recovery email. 
  • Step 4. Click the Change Password button in the email, enter your new KeepSolid ID password, confirm it, and press Save. 


That’s it! Now you can use your new KeepSolid ID password to access Passwarden on your device. 

Note: If you also forgot your Master password, check out this page

Get secure access to your data anywhere

Due to multi-platform support, you can use Passwarden on almost any device you have. Just download the app, enter your KeepSolid ID and Master password, and access your vaults anywhere!