What to Do if You Forgot Your Master Password

Using a password manager is an effective way to store and protect your passwords and other sensitive information like credit cards, secure notes, etc. A trusted password manager like Passwarden stores all your data in encrypted form, protecting it from any third parties, even Passwarden employees. Your private information is securely locked behind a single Master Password which only you know and which is the only password you need to remember. 

 

But what if you lost or forgot your Master Password? Unlike most other apps, you can’t just click the Forgot password button and get an email with a password reset link. With password managers, it’s a bit more complicated. What to do if you no longer know your Master Password? Does it mean access to your data is lost forever? Find it all out below!

Why can't we reset your Master Password

As Passwarden applies client-side encryption technology, both encryption and decryption processes occur locally on your device, not on our servers. This means that all your data reaches our servers in the encrypted form only. So we don’t have access to any of your sensitive information, including your Master Password. You can learn more on the Passwarden Security page.

 

For this reason, it’s impossible for our customer support to reset your Master Password. But does it mean that you’ll lose access to your data forever if you no longer know your Master Password? Absolutely not! There is a backdoor – your Recovery Kit.

What is Passwarden Recovery Kit

Recovery Kit is your emergency key to unlock Passwarden if you lost or forgot your Master Password. It contains the following information:

 

  • Sign-in address: The URL you can use to access your account.
  • Email address: The email address of your Passwarden account.
  • Recovery key: A unique one-time code, which lets you set a new Master Password.
  • Recovery code: A QR code for setting a new Master Password. 

 

Recovery Kit is automatically generated once you create your Master Password and which you can save as a .txt file. We highly recommend to keep your Recovery Kit somewhere safe – without it, there’s no other way to regain access to your Passwarden account.

How to use Recovery Kit to set a new Master Password

Here’s what you need to do if you forgot your Master Password: 

 

Use your Recovery Key:

  1. Open your Passwarden app and click Sign in with recovery key. 
  2. Enter your Recovery Key.
  3. Create and confirm your new Master Password.

Use your QR-code:

  1. Scan the QR-code from your Recovery Kit. 
  2. On the sign-in screen, enter your email, KeepSolid ID password, and click Next.
  3. Create and confirm your new Master Password.

Get the secure storage for your passwords and other data

Try Passwarden and enjoy the top-notch protection of your passwords and other sensitive data, which can be accessed by you only.