How to Use KeepSolid User Office

What is KeepSolid User Office?

In a nutshell, this is your personal control center for managing subscriptions for KeepSolid products. KeepSolid SmartDNS is included.

You can easily log in to your User Office by going to my.keepsolid.com or clicking the Sign In button in the header of the KeepSolid SmartDNS main page.

header of the KeepSolid SmartDNS main page

How to manage your IP? 

1. Log in to your User Office with your KeepSolid ID or Facebook/Google account.

2. Find KeepSolid SmartDNS in your subscriptions and click Manage.

Find KeepSolid SmartDNS in your subscriptions and click Manage

3. Enter a valid IP of the device, which you’re going to use with KeepSolid SmartDNS, or click Detect IP in case you’ve logged in to your User Office on the needed device. 

Manage my IP in User Office

4. Click Update IP.

Note: Whenever your IP changes, our service will stop working for you. To avoid this, make sure to update an IP address of a device that you’re going to use with KeepSolid SmartDNS.

How to prolong a SmartDNS subscription?

1. Log in to your User Office.

2. Find KeepSolid SmartDNS in your subscriptions and click Manage.

3. Click Prolong subscription.

Prolong SmartDNS subscription

4. Select the desired subscription.

Select a SmartDNS subscription

5. Perform payment via any available method.

Select a payment method

How to cancel the automatic renewal of my subscription?

1. Log in to your User Office.

2. Click on your KeepSolid ID > go to Purchase history.

Go to Purchase history

3. Click the Minus sign next to the subscription, which automatic renewal you want to cancel.

How to redeem a code?

1. Log in to your User Office.

2. Click the Redeem button.

How to redeem a code?

3. Input your code in the Redeem code field and click Redeem a code.

Input your code in the Redeem code field and click Redeem a code.

How to manage entry points?

Guide for those who used Facebook or Google account to sign in to KeepSolid SmartDNS:

1. Log in to the User Office with your Facebook/Google account.

2. Click on your KeepSolid ID > go to the Profile tab > click Set Password > Save

3. Now you can log in with an email and password.

Guide for those who used an email to sign in to KeepSolid SmartDNS:

1. Log in to your User Office with your email and password.

2. Click on your KeepSolid ID > click the Connect Account button next to Facebook or Google > Save.

3. Now you can log in using a Facebook or Google account.

Guide for those who used an email to sign in to KeepSolid SmartDNS:

How to change a password?

1. Log in to your User Office.

2. Click on your KeepSolid ID > Edit password.

Click on your KeepSolid ID > Edit password.

3. Fill in the form that you’ll see in the new window > click Save.

Fill in the form that you’ll see in the new window > click Save.

How to unsubscribe from the newsletter?

1. Log in to your User Office.

2. Click on your KeepSolid ID.

3. In the Subscription section, select one of the suggested options > Save

In the Subscription section, select one of the suggested options.

Note: You will still be getting service emails like payment details, etc. To stop receiving these letters, you need to delete your account.

How to export my data? 

1. Log in to your User Office.

2. Click on your KeepSolid ID.

3. In the Delete Account section, click Export Data.

In the Delete Account section, click Export Data.

4. After your request is proceed, check your email for the letter with the links to the data exported. The letter will contain detailed information about your KeepSolid account and the KeepSolid services you've used.

How to delete my account?

1. Log in to your User Office.

2. Click on your KeepSolid ID > the Delete Account section > Delete.

3. After that, you can select any service you want to delete your personal data from and click Delete Selected, or you can delete your account and all your personal data and click Delete All.

How to delete my account?

Note: All your purchases (if you have any) will become non-refundable after the data deletion.

That’s it for today! We hope that we answered all your whats and whys about our KeepSolid USer Office. If there are any questions left, feel free to contact our customer support at [email protected].